ONLINE CUSTOMERS

• All of our hair products are sold in the natural color (1b), (#2)
• We do not offer refunds but we do offer exchanges once the product is in its original condition. (original package, rubberband unremoved, unwashed, and uncolored)
• We offer a 7 day exchange for any defective product ( Shedding, tangling, balding)
• For returns we must receive your product before we ship you out a new Item, all returns must be mailed to

• We only offer shipping in the United States at this time. Shipping cost $12 flat and someone has to be available to sign for the package.
• Shipping address must be confirmed or your order will be cancelled.

IN STORE CUSTOMERS

• All of our hair products are sold in its Natural color (1b), (#2)
• If you request a coloring job it has to be paid for at the time of Purchase and only colors advertised in store is available. Coloring Jobs require 48 hrs or more, please ask your sales rep when your hair will be ready.
• We do not offer cash refunds, but we do offer exchanges once the product is in its original condition (original package, rubberband unremoved, unwashed, uncolored). 
• We will not offer an exchange without an original receipt.
• We offer a 7 day exchange for defective products (shedding, tangling, balding) please note the smell or color is not consider a defect since these items are always shown to you before purchasing. Please note exchanges are subject to approval by the Manager on Duty.
• Once you Purchase the product in its original condition we will not offer a exchange once you apply chemicals to the product, (Bleach, color, perm, ect)